Frequently Asked Questions
1. How long does it take to receive my itinerary?Answer: Your personalized itinerary will be delivered within 3–5 business days after we receive your completed questionnaire. Each itinerary is carefully crafted by hand to match your travel style and preferences.
2. What if I’m not happy with my itinerary?Answer: Your satisfaction is very important to us. If you feel your itinerary does not meet your expectations, please contact us within 7 days of delivery. We’re happy to make reasonable adjustments or offer a partial refund/discount, depending on the situation.
3. Can I request special wishes or unique experiences?Answer: Absolutely! When filling out your questionnaire, you can let us know about any specific interests, dietary requirements, accessibility needs, or special experiences you’d like included. We tailor every itinerary to your preferences whenever possible.
4. What if my trip is longer than 3 days?Answer: Each itinerary is designed for 3 full days as a base package. If your trip is longer, you can purchase Additional Day add-ons for $20 per extra day. Each extra day comes with carefully curated activities, dining suggestions, and tips, just like your original itinerary.
5. Do you book flights, hotels, or activities for me?Answer: We provide recommendations and guidance for flights, accommodations, restaurants, and activities. Only the Premium package includes restaurant and activity reservations where possible. We do not book flights or accommodations — all bookings are the client’s responsibility.
6. How do I submit my travel preferences?Answer: After choosing your package, you will be directed to our easy online questionnaire. This is where you provide your travel dates, destinations, interests, dietary restrictions, and any special wishes. The more details you share, the more tailored your itinerary will be!